Recently I had a ‘pleasurable’ weekend with the fine TSA folks at the airport. I travel a lot (3-4 times per month) and can always tell when new TSA agents are on the job. So I knew immediately that this trip was the first day for the majority of the crew.
The Situation
It started like this…My hubby and I, like usual, walk up together to the security podium. My hubby hands the TSA agent both tickets with each individual drivers license on top of the appropriate ticket (just like we always do). I park my happy little feet in the exact same spot the person prior to us had been standing.
The TSA agent first, freaks and says “Oh NOOOO! One ticket at a time!” and quickly hands back one ticket and one matching drivers license. Next, he chastises me with an “Oh…you…you need to be back (6 inches) to the front of the podium.” Ahhh…okay…
Where Did I Go Wrong?
After taking a small step backward, I look around for the directional signs I may have missed which stipulate the expectations of my new TSA agent. Hey, maybe they adjusted the rules since I’d last flown (3 days earlier). No surprise, there were none. Nothing on the podium that says “Stand Here”, nothing along the maze-like route directing me to be front and center and certainly nothing that says “One ticket at a time” (after all, it is customary for traveling groups/families to approach together). NOTHING!
Next, I check the ground for the magical piece of tape indicating the appropriate position where I am to stand and/or not cross prior to being given permission. Again, there was nothing.
I can’t help but think (in order):
- I’m confused…the rules just changed…
- How the heck am I supposed to know what my newly-hired-TSA pal expects from me when he wasn’t even courteous enough to tell me ahead of time?
- What a jerk for not telling me his expectations in advance.
- What a real jerk for chastising me on something I couldn’t possibly know.
- This person is in a position of authority????
- I don’t have faith in his abilities; and
- That’s unfair and I’m a little mad at that!
The Lesson Is…
So you’re asking yourself, what does the TSA have to teach me that pertains to agility? The answer is…fairness and consistency.
Let Me Explain…
If I do the exact same steps every 3-4 days for 3+ months (that’s how often I’ve been traveling and interacting with the TSA) and my actions have always been met with full acceptance, it’s reasonable to understand that I’ve come to believe my actions fully meet the TSA expectations.
Now think of me as your dog…if you (the TSA agent) has accepted certain behaviors from your dog for a period of time and then suddenly, without notice or retraining, changes those expectations (say at a trial) and then chastises said dog for not following the new-out-of-thin-air-rules, the dog is potentially going to feel the same way that I did.
How Can I Prevent Being ‘Unfair’ To My Dog?
- Plan ahead. Know before you train and/or practice what you want.
- Criteria is your friend. Understand, train and expect the same behaviors from your dog.
- Be Consistent. Don’t let your Criteria slide, even just a little.
- Be Fair. Don’t change the plan without first retraining it.
- Reward It! If you like what your dog is doing, reward it often and with quality. Make it clear you LIKE what they did.
So let’s learn from the TSA about what NOT to do and let’s all agree to treat our dogs better than the newbie-barely-trained TSA agent treated me on my last trip.




